Customer support
Contact us
Questions about a product, an order or a return? Send the details below and we will help you find the next step.
Talk to Eccak
Emailsupport@Eccak.com
Customer support phone15517398095
For order questions, include your order number and the email used at checkout. For damaged or incorrect items, describe the issue and keep the product and packaging while we review it.
Do not send passwords or complete payment-card details. Replies are handled during business days; response times can vary during holidays and busy periods.
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Company Information
Eccak is the official customer-facing brand and store name operated solely by Guangzhou Wanhuatong Technology Co., Ltd. (hereinafter referred to as "the Company", "we", "us" or "our"). The Company is the exclusive legal operator and responsible entity of the official website www.eccak.com, and undertakes all sales services, order responsibilities, after-sales support and data management obligations for all transactions and services generated through this website.
Store Brand Name: Eccak
Legal Business Name (Official Operation Entity): Guangzhou Wanhuatong Technology Co., Ltd.
Unified Social Credit Code: 91440101MA5CC1BPXP
Company Establishment Date: September 11, 2018
Registered Business Address: Room E20, 2201, No. 8 Jinsui Road, Tianhe District, Guangzhou City, Guangdong Province, China (For office use only)
Postal Code: 510627
Customer Support Email: support@eccak.com (Official enterprise domain email for business consultation, after-sales service and privacy-related communication)
Customer Support Phone: +86 155 1739 8095 (Valid business contact number for customer service consultation)
Official Website: www.eccak.com
Important Address Statement: The above-listed registered business address is the official legal registration address of the Company, which is only used for enterprise legal registration and business filing purposes. This address is not an authorized return or warehouse address. All return and after-sales delivery operations need to consult our customer service team in advance to obtain the official designated return address. Unauthorized return delivery to the registered address will not be accepted or processed.