Privacy policy

Last updated: September 5, 2026. How we handle personal information when you browse, order or contact Aonlo.

1. Responsible business

Aonlo is the customer-facing store name used by Nanjing Dejiachen Intelligent Technology Co., Ltd. (the “Company”, “we”, “us” or “our”). The Company operates www.aonlo.com and is the seller responsible for orders placed through this store. For store-related personal information, the Company is the controller or responsible business except where a service provider independently determines its processing under applicable law.

Store operator: Nanjing Dejiachen Intelligent Technology Co., Ltd.
Unified Social Credit Code: 91320113MA2297BK4B
Registered business address: No. 18-H138 Yinchun Road, Maigaoqiao Entrepreneurship Park Technology R&D Base, Qixia District, Nanjing, 210028, China
Customer support email: support@aonlo.com
Customer support phone: 13760184070

2. Information we collect

The information involved depends on your interaction with the store. We collect information you provide when placing an order, submitting a contact form, requesting support, joining an email list or creating an account, where that feature is available.

• Contact and delivery details, such as your name, email address, phone number, billing address and shipping address.
• Order and transaction details, such as products selected, quantities, discounts, payment status, order history, returns and correspondence.
• Support information, such as your message, order number and any photos or documents you choose to provide about an issue.
• Device and usage information, such as IP address, browser and device type, approximate location, referral pages, page views, cart activity and timestamps.

Payment credentials are handled through Shopify and the payment services offered at checkout. We receive the order and payment-status information needed to process your purchase; complete payment-card numbers are not collected through our ordinary support channels. Do not include them in a message to us.

3. Why we use information

• To provide the store, manage carts and accounts, accept orders, process payments, arrange delivery and communicate service updates.
• To answer questions, investigate damaged or incorrect items, and administer cancellations, returns and refunds.
• To protect the store and customers, verify transactions, prevent fraud, diagnose errors and maintain security.
• To understand store performance and improve navigation, products and customer support.
• To send optional marketing messages when permitted and consistent with your choices.
• To maintain business records, meet legal obligations, resolve disputes and protect legal rights.

Where a legal basis is required, processing may be necessary to perform a contract, comply with law, pursue permitted legitimate interests, or act on your consent. You may withdraw consent for future consent-based processing without affecting processing already lawfully carried out.

4. Service providers and disclosures

We disclose relevant information to providers that help us operate the store, including Shopify, payment processors, fraud-prevention services, shipping carriers, fulfillment providers, communications and customer-support services, analytics providers and professional advisers. We limit disclosures to the information reasonably needed for the relevant service or legal purpose.

We may also disclose information at your direction, to comply with valid legal process, to protect rights and safety, to investigate fraud, or as part of a business reorganization or transfer subject to applicable law. Publicly submitted reviews or other public content may be visible to other visitors.

Our tracking page can redirect you to 17TRACK. When you enter information or interact with that independent service, its own terms and privacy notice apply.

5. Shopify and checkout

Shopify hosts our store and processes information to provide commerce, checkout, security and related services. For some Shopify services, Shopify may act as an independent controller or business, including certain enhanced services described in its privacy documentation.

For details about Shopify’s own processing and privacy controls, review the Shopify Consumer Privacy Policy and Shopify Privacy Portal. Payment providers and accelerated checkout services may have their own privacy notices.

6. Cookies, analytics and advertising

Cookies, pixels, local storage and similar technologies can support essential functions such as security, checkout and saved preferences. Depending on enabled store features, non-essential technologies may also measure performance or support advertising.

Where a cookie banner or privacy-choice control is offered, you can use it to manage the choices available in your region. You can also block or delete cookies in your browser, although this can affect cart, checkout and account functions. Some privacy laws treat certain advertising disclosures as a “sale”, “sharing” or “targeted advertising” even when no money changes hands. Where applicable, you may request to opt out using available controls or by contacting us.

We do not knowingly sell or share children’s personal information for targeted advertising. Browser signals and privacy choices are handled according to applicable law and the capabilities of the services in use.

AppLovin advertising services. If AppLovin advertising tools are enabled for this store, AppLovin is a third party that may collect or receive device and browser information, online identifiers, page and product views, and shopping or conversion events through pixels, cookies, scripts or related integrations. These data may be used to deliver and measure advertising, assess conversions, prevent fraud and improve AppLovin services, including its AI-powered technologies, subject to applicable law and your privacy choices. The data involved depends on the integration actually enabled. This notice does not mean that every listed integration is active.

For more information about AppLovin’s collection and use of your information visit: https://legal.applovin.com/privacy.

7. Communication choices

You can unsubscribe from optional marketing emails through the unsubscribe link in the message or by contacting us. Opting out of marketing does not prevent necessary messages about your order, delivery, return, account security or legal notices.

Please keep your contact and delivery information accurate. If an address or email was entered incorrectly, contact us promptly with the order number. Changes may no longer be possible once an order enters fulfillment.

8. Retention and security

We retain personal information for as long as reasonably needed for the purposes in this Policy, including order fulfillment, support, fraud prevention, accounting, legal recordkeeping and dispute resolution. Retention depends on the type of information, the relationship with you and applicable requirements.

We use reasonable administrative, technical and organizational measures designed to protect information. No internet transmission or storage system can be guaranteed completely secure. If you suspect unauthorized use of your account or order details, contact us without sending passwords or full payment credentials.

9. International processing

The Company is registered in China and works with Shopify and other providers that may process information in other countries. Information may therefore be transferred to or processed outside your country of residence. Where required, we use legally recognized safeguards or other lawful transfer mechanisms. Privacy rules and available protections can differ between countries.

10. Your rights and requests

Depending on your location and applicable law, you may have rights to access, correct, delete or receive a copy of personal information; obtain information about processing; object to or restrict certain uses; withdraw consent; or opt out of certain disclosures. Some laws also provide a right to appeal a decision or complain to a competent data-protection authority.

Send requests to support@aonlo.com and describe the information or action involved. We may need to verify your identity or an authorized agent’s authority to prevent unauthorized disclosure. Rights are subject to applicable exceptions and lawful record-retention requirements. We will respond within the period required by applicable law and will not unlawfully discriminate against you for exercising a right.

11. Children and third-party links

The store is intended for general retail customers and is not directed to children. If you believe a child has provided personal information without appropriate authorization, contact us so we can review and take the action required by law.

Links to third-party websites are provided for convenience. We do not control their content, security or privacy practices. Review their notices before providing information.

12. Changes and contact

We may update this Policy when our services, practices or legal obligations change. The date above identifies the current version. Additional notice will be provided where required. For privacy questions, complaints or requests, use the contact details below.

Store operator: Nanjing Dejiachen Intelligent Technology Co., Ltd.
Unified Social Credit Code: 91320113MA2297BK4B
Registered business address: No. 18-H138 Yinchun Road, Maigaoqiao Entrepreneurship Park Technology R&D Base, Qixia District, Nanjing, 210028, China
Customer support email: support@aonlo.com
Customer support phone: 13760184070