1. Seller and return window

Eccak is the customer-facing store name used by Nanjing Dejiachen Intelligent Technology Co., Ltd. (the “Company”, “we”, “us” or “our”). The Company operates www.eccak.com and is the seller responsible for orders placed through this store.

You may request an eligible return within 30 calendar days after delivery. Contact us before sending an item back, and include the order number, item and reason for the request. This Policy does not reduce mandatory consumer rights or remedies that apply in your location.

2. Condition of returned items

For a change-of-mind return, the item must be unused, unwashed, complete and in substantially the condition received, with its original packaging, accessories and included parts. Proof of purchase from this store is required.

Items with wear, odors, stains, misuse, alteration, accidental damage or missing components may be refused or may qualify only for a reduced refund where permitted by law. Opening the outer shipping package alone does not automatically make an item ineligible.

3. Exceptions

Used personal-care containers, used personal organizers or items that cannot safely be resold for hygiene reasons may be excluded from change-of-mind returns. Clearly identified final-sale, personalized or custom-made items are excluded only when that restriction was disclosed before purchase and is lawful.

These exceptions do not remove remedies for goods that arrive damaged, defective, materially different from their description or incorrectly supplied. Products purchased from another retailer must be handled through that seller.

4. How to request a return

1. Contact support@eccak.com within the applicable window and include your order number and item name.
2. Describe the reason and condition of the item. Photos may be requested when they help us understand the issue.
3. Wait for written approval, the designated return address and any specific packing or labeling instructions.
4. Pack the approved items securely, include all required components, and retain the carrier receipt and tracking information.

Do not send items to the registered office or the address on the original parcel unless we specifically authorize that location. Unidentified, unauthorized or cash-on-delivery returns may be delayed or refused where permitted by law.

5. Return shipping and original charges

For eligible change-of-mind returns, the customer is generally responsible for return shipping. Original shipping charges are not refundable unless required by law or we confirm otherwise. Use a trackable service and retain proof of dispatch.

If we confirm that an item was damaged, defective or incorrect, we will explain the applicable remedy and any prepaid label, replacement, collection or reimbursement arrangements before the return. We will not require you to bear costs that applicable law places on us.

6. Damaged, defective, incorrect or missing items

Inspect the delivery and contact us promptly if something is wrong. Reporting visible shipping damage within 14 days helps us investigate with the carrier, but this request does not limit a longer statutory right.

Include the order number and a clear description. Photos of the item, shipping label and packaging are helpful when available. Keep the item and packaging until the review is complete. After review, we will offer the remedy required by law and appropriate to the issue, which may include a replacement, repair, return or refund.

7. Inspection and refunds

After an authorized return arrives, we inspect it and notify you of the result. Approved refunds are issued to the original payment method for the eligible amount actually paid after discounts. Your bank or payment provider may require additional time to post the funds.

If an item is incomplete or not in the approved condition, any lawful reduction will be explained. Currency conversions, exchange-rate differences and third-party bank charges are controlled by your payment provider. Contact us if you have not received a confirmed refund after the provider’s normal processing period.

8. Sets, exchanges and replacements

A set or multipack should be returned with all included components for a full refund unless we approve a partial return. Promotional benefits may be recalculated only where the promotion terms and applicable law permit it.

Direct exchanges depend on stock and are not guaranteed. Customer support can explain whether a replacement, return followed by a new order, or another option is appropriate. Do not place a replacement order expecting an automatic refund of the first order.

9. Cancellations and order changes

Contact us as soon as possible if you need to cancel or change an order. We will try to help before fulfillment begins, but changes cannot be guaranteed after an order is processed or dispatched. If cancellation is no longer possible, eligible goods can be considered under the normal return process after delivery.

Please contact us to resolve an order issue before initiating a payment dispute where practical. This does not restrict any rights you have with your payment provider or under law.

10. Contact and consumer rights

Nothing in this Policy excludes liability or a remedy that cannot lawfully be excluded. If a mandatory local consumer rule conflicts with this Policy, the mandatory rule applies to that extent.

Store operator: Nanjing Dejiachen Intelligent Technology Co., Ltd.
Unified Social Credit Code: 91320113MA2297BK4B
Registered business address: No. 18-H138 Yinchun Road, Maigaoqiao Entrepreneurship Park Technology R&D Base, Qixia District, Nanjing, 210028, China
Customer support email: support@eccak.com
Customer support phone: 13760184070