1. Store and delivery scope

Eccak is the customer-facing store name used by Nanjing Dejiachen Intelligent Technology Co., Ltd. (the “Company”, “we”, “us” or “our”). The Company operates www.eccak.com and is the seller responsible for orders placed through this store.

We sell physical travel organizers, bags and related accessories. Available delivery destinations and shipping methods are determined by the options shown at checkout. A destination is not supported if no shipping option is offered for the entered address. We do not promise delivery to every country or address.

2. Order processing

Orders are generally verified and prepared for dispatch within 1–3 business days after payment is confirmed. Business days exclude weekends and public holidays. Address verification, stock issues, unusually high demand or payment review can add time.

Processing time is separate from carrier transit time. If we identify a material delay or an issue that prevents fulfillment, we will contact you using the details provided with the order. Please review order information promptly.

3. Estimated transit times

The following broad estimates reflect our standard delivery guidance for supported destinations. An estimate shown for a specific shipping option or order takes precedence. These ranges begin after dispatch and are not guaranteed arrival dates.

• United States: approximately 2–5 weeks after dispatch.
• Canada, the United Kingdom, supported European destinations, Australia and New Zealand: approximately 2–5 weeks after dispatch.
• Other supported destinations: approximately 2–5 weeks after dispatch.

Customs review, remote locations, local carriers, severe weather, holidays and other disruptions may extend delivery. If an order remains undelivered beyond the indicated estimate, contact us so we can review the shipment.

4. Shipping charges, taxes and duties

The shipping charge for your selected address and method is displayed at checkout before payment. Any promotion or free-shipping offer applies only when its stated conditions are met. We do not offer a storewide free-shipping promise unless it is expressly shown at checkout.

Taxes, duties, import fees or carrier handling charges may apply depending on the destination. Charges collected at checkout are shown in the order summary. Any import charges not collected at checkout may be payable to the relevant authority or carrier, subject to applicable law.

5. Tracking and shipment updates

When tracking becomes available, we send the tracking number or tracking link to the email address used at checkout. A label can be created before the carrier performs its first scan, so tracking may not update immediately.

You can also use the Track Your Order page. Carrier scans are provided by third parties and may be delayed or incomplete. A tracking estimate is not a guaranteed delivery date.

6. Address accuracy and changes

Provide the complete recipient name, street address, apartment or unit, city, region, postal code, country and any required contact number. Review the information before ordering. Incorrect or incomplete details can delay or prevent delivery.

Contact support@eccak.com as soon as possible if an address needs correction. Changes cannot be guaranteed after processing begins, and a carrier may be unable to redirect a dispatched parcel. Any reshipment or return costs will be explained before we proceed, subject to applicable law.

7. Split shipments and delivery attempts

Items in one order may be dispatched separately when necessary. If this happens, available tracking details may be provided for each parcel. Review the shipping confirmation before reporting an item as missing.

Follow any carrier instructions about delivery appointments, access requirements or collection deadlines. If a parcel is returned after unsuccessful delivery, refusal or non-collection, contact us to discuss the available options. Refusing a parcel does not automatically create an approved return.

8. Delayed, lost or damaged parcels

If tracking appears stalled, marked delivered without receipt, or shows an exception, check the delivery address and any safe location, reception desk or household recipient first. Then contact us with your order number and tracking number. We will review the record and, when appropriate, request a carrier investigation.

For damage, keep the packaging and send clear photos of the item, label and affected packaging when possible. Available remedies depend on the facts and applicable consumer law. Our Returns & Refunds Policy explains the process for damaged, defective or incorrect goods.

9. Contact and return-address notice

Our registered office is a business address, not an automatically authorized return location. Do not send a parcel there or to an address printed on packaging unless customer support has confirmed it in writing.

Store operator: Nanjing Dejiachen Intelligent Technology Co., Ltd.
Unified Social Credit Code: 91320113MA2297BK4B
Registered business address: No. 18-H138 Yinchun Road, Maigaoqiao Entrepreneurship Park Technology R&D Base, Qixia District, Nanjing, 210028, China
Customer support email: support@eccak.com
Customer support phone: 13760184070